A dad has claimed Hermes could “ruin Christmas” for many of its customers after he filmed a delivery driver launching packages into the back of a van “as hard as he could”.
Wayne Millin began recording and watched on in shock as the courier could be seen gathering parcels from a trolley before stepping back to throw them into a delivery lorry with such force they bounce off the roof before crashing to the floor.
It took place outside a Co-op in Barnwood, Gloucester, where Hermes collect parcels to then be delivered across the UK, with Wayne spotting it from his girlfriend’s flat above the store.
After watching the driver throw packages overarm, underarm and even launching one like a frisbee, Wayne says he’s worried children could be left disappointed on Christmas Day with parents currently forced to shop online.
Hermes has responded to the video to say the man responsible was an agency driver who has since been “removed from the business”, and claimed his actions do not represent the company’s values.
Wayne posted the footage to Facebook where it’s since been viewed more than one million times, and the 47-year-old said: “I heard some banging, looked out the window and thought, gosh, he’s launching them around.
“If you look at the video closely, you can see some of the parcels hit the back of the van and nearly fall back out. It just seemed like he was full of anger.
“It seemed like he didn’t really give a s*** about his job or care about anyone’s parcels. I drive a bin lorry and my loaders don’t even throw bags of rubbish in the lorry like that.
“Obviously with lockdown and Christmas coming up, everybody’s ordering online now. When I buy my kids presents, they’re fragile. So who knows whether the presents people order are going to be damaged.
“If they’re getting thrown around like that, people are going to be opening presents with broken bits of plastic or glass in them and I think that’s disgusting.
“You can ruin people’s Christmases or even ruin people’s lives considering what people order online nowadays. You never know what’s in there.
“I could have something really fragile. It doesn’t matter how much I wrap it up in bubble wrap, if it’s being launched around like that then it’s not going to survive.
“I’d never use them again. I know every driver’s not like that, but it just shows the standards of the people they’re willing to use. People that really don’t give a s*** about anything.”
Wayne, from Coney Hill in Gloucester, said the driver was throwing parcels into the van for about 40 minutes and staff at the Co-op were shocked when he visited the shop to show them the video.
Wayne’s Facebook post read: “And people wonder why their items get damaged before they arrive. My Hermes driver”, before adding: “Turn the sound on. You can hear the force.”
It left viewers stunned as one commented to say: “Oh my god. He did not even see if any of them were breakable. This man needs sacking.”
Another wrote: “OMFG this is surely a wind-up ain’t it?”
A Hermes spokesperson said: “We can confirm that this video shows an agency driver who was removed from the business last week.
“We would like to reassure people that this behaviour is not acceptable or representative of our standards and values.
“Our local teams are working hard to ensure a good service during these challenging times and we thank people for their ongoing support and understanding.”
Co-op declined to comment.